Privacy Policy
How Goulds D&F Ltd collects, uses and protects your personal data
1. Who We Are
Goulds D&F Ltd ("we", "us", "our") is a painting and decorating company operating across London and Surrey. We take your privacy seriously and are committed to protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding that data.
2. What Data We Collect
We only collect data that is necessary for providing our services or responding to your enquiries. This includes:
- Contact information — your name, phone number, and email address
- Project details — your location/area, the type of work you're enquiring about, and any message you include in your quote request
- Communication records — copies of emails or messages exchanged between us
We do not collect sensitive personal data (such as financial information, health data, or identification documents) through our website.
3. How We Collect Data
We collect personal data when you:
- Fill in the quote request form on our Contact page
- Email us directly at contact@gouldsltd.co.uk
- Call us on 020 80 50 60 03
Our contact form is powered by Netlify Forms. Submitted data is transmitted securely over HTTPS and stored in your Netlify account before being forwarded to us by email. Netlify's privacy policy is available at netlify.com/privacy.
4. How We Use Your Data
The personal data you provide is used solely to:
- Respond to your quote request or enquiry
- Arrange a site visit and provide a written quotation
- Communicate with you about your project
- Fulfil any contract we enter into with you
We do not use your data for marketing purposes unless you have separately opted in. We do not sell, share, or rent your personal data to third parties.
5. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Consent — when you tick the consent checkbox on our contact form, confirming you agree to us contacting you about your enquiry
- Legitimate interests — to respond to enquiries sent directly to our email or phone
- Contract — to fulfil obligations under any agreement for decorating services
6. How Long We Keep Your Data
We keep enquiry and quote records for up to 3 years after the last contact, in case of any follow-up. Records relating to completed contracts (invoices, correspondence) are retained for 7 years in accordance with HMRC requirements.
If we have not contacted you after your initial enquiry, or if you ask us to delete your data, we will remove your records promptly.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit. Access to enquiry data is restricted to authorised staff only.
8. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access — you can request a copy of the personal data we hold about you
- Right to rectification — you can ask us to correct inaccurate data
- Right to erasure — you can ask us to delete your data ("right to be forgotten")
- Right to restrict processing — you can ask us to limit how we use your data
- Right to object — you can object to our processing of your data
- Right to data portability — you can request your data in a commonly used, machine-readable format
- Right to withdraw consent — if processing is based on consent, you can withdraw it at any time
To exercise any of these rights, please email us at contact@gouldsltd.co.uk. We will respond within 30 days.
9. Cookies
Our website does not currently use tracking cookies or analytics cookies. We do not use Google Analytics, Facebook Pixel, or similar third-party tracking tools on this site.
Google Fonts is loaded from Google's servers, which may set a cookie or log your IP address. For details, see Google's Privacy Policy.
10. Third-Party Services
We use the following third-party services that may process data related to your visit:
- Netlify — website hosting and form submissions (netlify.com)
- Google Fonts — font delivery (fonts.googleapis.com)
We do not use advertising networks, social media tracking pixels, or any other third-party analytics on this website.
11. Links to Other Websites
Our website may contain links to external sites (such as Google Reviews or trade directories). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
12. Children's Privacy
Our website and services are not directed at children under 16. We do not knowingly collect personal data from children.
13. Changes to This Policy
We may update this privacy policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to check this page periodically.
14. Complaints
If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's data protection authority.
- Website: ico.org.uk
- Helpline: 0303 123 1113
We would, however, appreciate the chance to resolve any concerns directly — please contact us first at contact@gouldsltd.co.uk.